Refund Policy

Once your return gets the green light:

• Our trusty warehouse team will give it a thorough inspection. If everything checks out and meets our return criteria, you'll be on your way to a refund!

• The refund amount will be processed based on how you paid for your original purchase.

Refund Time:

• It takes our system some time to crunch the numbers and get your refund ready. Expect up to one week for Safqqa to receive and process your returned item.

• Once processed, it'll take an additional 5 to 7 business days for the funds to show up on your statement, depending on your bank's internal procedures.

Where's my refund?

• Feeling antsy? No worries! Check your Safqqa account for the refund status. If it's not showing as refunded and the processing time for your payment method has passed, head over to our Contact Us page. Our friendly customer support team will be happy to help!

• If your Safqqa account says the refund is processed, but you haven't received it within the expected timeframe, give your bank a call. They might have some extra info for you.

Here's the breakdown for different payment methods:

• Cash on Delivery (COD): We'll credit your Safqqa Wallet, and you can easily transfer it to your bank account in a few simple steps.

• Credit Card: We'll send the refund back to the same card you used to make the purchase. Remember, double-check your credit card details before placing an order to avoid any hiccups!

We believe refunds should be smooth sailing, so if you need anything at all, don't hesitate to reach out!