Return Policy

Safqqa's Hassle-Free Returns: We understand that sometimes things don't work out as planned. That's why we strive to make returning your Safqqa purchases as simple and smooth as possible. Here's the lowdown:

• 30-Day Return Window: You have 30 days from the day you receive your order to initiate a return, but remember, not all products qualify.

• Eligibility Check: Before you submit your request, review our return policy to see if your specific product category is eligible for returns. It's all clearly laid out to save you time and hassle.

We believe in making returns a breeze, so if you have any questions, just shoot! Our friendly customer service team is always happy to help.

Safqqa Returns: Ensuring Quality and Fairness

We want you to love your Safqqa purchases, but sometimes things don't work out. To maintain fair practices and product quality, we have a few things to cover regarding returns:

Quality Check: When a return arrives, our team carefully inspects it to ensure it meets our return criteria (explained below). If it doesn't, we might need to send it back.

Refunds and Ineligible Returns: If your product isn't eligible for return or doesn't meet the criteria, unfortunately, we won't be able to issue a refund. We'll gladly clarify why and resend the product to you.

Delivery Attempts: If your return request is declined, we'll try delivering the product back twice through our trusted courier partners. If both attempts fail, we'll hold it for 3 business days at our hub.

Reclaiming Your Product: Within those 3 days, you can contact our friendly customer support for another delivery attempt. If we don't hear from you, we'll keep the product for 30 days. Reclaiming it after that will incur a EGP 100 return fee.

Beyond 30 Days: After 30 days, unclaimed returns will be liquidated, and unfortunately, you won't be able to request them again. Please note that Safqqa won't be responsible for unclaimed products, and compensation won't be offered.

We believe these terms ensure quality, fairness, and a smooth return process for everyone. Remember, our customer support team is always happy to answer any questions you might have!

Returning Due to Change of Heart or Seller Preferences:

Please note that if you choose to return a product for reasons like changing your mind, not liking it, or due to the seller's return policy, a shipping fee will apply.

Safqqa Marketplace and Seller Policies:

Safqqa is a bustling marketplace where you can discover a wide range of products from different sellers. While some sellers fulfill and ship directly from their own inventory (Marketplace Sellers or 3rd Party Sellers), others rely on Safqqa's trusted fulfillment and shipping network.

For orders placed with Marketplace Sellers, your return will be sent back to them directly instead of Safqqa. These sellers often have their own return policies, which may be similar to or slightly different from Safqqa's standard policy.

Finding the Right Return Policy:

To ensure a smooth return experience, make sure to review the seller's specific return policy before placing your order. You can usually find this information on the product page or within the seller's dedicated "Returns and Refunds" section.

If the seller's return policy isn't readily available, Safqqa's Standard Return Policy will apply by default. However, we always recommend checking for seller-specific information to avoid any unexpected shipping fees or processing delays.

Remember:

Safqqa is dedicated to offering a seamless shopping experience. If you have any questions about returns or seller policies, feel free to reach out to our friendly customer support team!

Safqqa Return Policy: A Quick Guide

Navigating returns can be tricky, but Safqqa's here to make it as smooth as possible! Here's a breakdown of our return policies for different categories:

Electronics, Laptops, and Mobiles:

• Keep it Pristine: Send it back in its original, sealed packaging, just like you received it. Remember, "Never-Used" means just that – no activation, usage, or seal tampering!

• Manufacturing Woes? We've Got You: If your gadget's acting up due to a factory flaw, return it with its original box, manual, and all accessories for a hassle-free refund.

Fashion, Jewelry, Watches, and Accessories:

• Shine On with Free Returns: Get your full refund (as per our policy) for unworn, new items in their original packaging. But hey, some things like lingerie and socks get a little too personal, so they're not returnable.

• Labels Matter: Keep those tags and labels intact on clothes, footwear, eyewear, and more. And don't forget the original packaging – it's like your item's fancy outfit!

• Certificates and Authenticity: Got a certified gem? Don't lose its proof! Return it with all the original documents, or we might have to say goodbye.

• Resized or Damaged? Not Our Game: We can't take back items that have been altered after you receive them.

Home, Kitchen, Sports & Outdoor:

• Home Decor: Keep that original packaging safe for returns. Remember, unwrapped bedding is like a party gone wrong – we can't take it back!

• Used, Assembled, Installed? No Can Do: Unless it's defective, once you've put it together or given it a workout, it's yours to keep.

• Sports & Outdoor: Get back in the game with returns for unused items in their original packaging. Let's keep those adventures pristine!

Toys & Video Games:

• Costumes Stay On Stage: Sorry, superhero fans, costumes can't be returned. But for regular toys and games, keep them unused and complete for a smooth return.

Stationery & Office Supplies:

• Pack It Up: Send it back like you found it, with all the original packaging and goodies inside.

Non-Returnable Products:

• Grocery & Perishables: Food and similar items can't be returned, but you might be eligible for a refund.

• Baby Love: Some baby items get a 30-day return window, but breast pumps need to stay unused and factory-sealed.

• Personal Care & Health: Hair products, vitamins, and medical items are yours to keep once opened. Hygiene-related stuff like diapers and bath care are also non-returnable.

Remember: if you have any questions, our friendly customer support team is always happy to help!

We hope this makes your Safqqa returns a breeze!